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Andie FAQs

  • Orders & Billing

    I submitted an order and I need to make a change

    We process orders quickly but we’ll do our best to accommodate any change request. Please send us an email at help@shopbzr.com.

    How do I cancel an order?

    You can cancel your order by sending us an email at help@shopbzr.com, subject line “ORDER CANCEL REQUEST”. Please note that we pack and ship orders quickly, and orders that have already been sent out cannot be canceled or modified.

    How do I check my order status?

    As soon as your order has shipped we’ll send you a confirmation. You can always email help@shopbzr.com for up-to-the-minute updates.

  • Fit & Sizings

    What size am I?

    We've adjusted the sizing for every. single. suit. Now, Andie swimsuits are completely true to size. So, if you've sized up in the past, now you can stay true to size for current Andie suits. 

    This means:

    • If most of your clothes are a 00—0, you should order an XS 
    • If most of your clothes are a 2—4, you should order a S 
    • If most of your clothes are a 6—8, you should order a M 
    • If most of your clothes are a 10—12, you should order a L 
    • If most of your clothes are a 14—16, you should order an XL
    • If most of your clothes are an 18—20, you should order an XXL
    • If most of your clothes are a 22—24, you should order an XXXL

    Other tips:

    • Our specialized lining is a hold-you-in weave. It will be snug, but not uncomfortably tight.
    • We suggest sizing up if you are a D cup or above for bikini tops
    • If you are 5'8" or taller, size up in one-pieces or select Long Torso fit (available in our best-sellers, black only. More colors and styles coming in long torso soon!)

    Still not sure? Contact our fit experts by emailing help@shopbzr.com.

    Can I talk to an Andie fit expert?

    Of course! We’ll connect you—email us any time at help@shopbzr.com.

    Do your suits fit better on long or short torsos?

    The high-quality spandex and nylon blend that we use is very stretchy and breathable. We suggest trying a size up if you have a long torso. Shipping is on us, so feel free to try a few sizes and return what doesn’t fit!

  • Swimsuit Care & Details

    How do I care for my swimsuit?

    Rinse in cold water: immediately after wearing, this removes some chlorine, saltwater, sunscreen and/or natural body oils.

    Hand wash: That’s best practice, though we occasionally toss it in the washing machine on cold (just don't put it in the dryer!)

    Lay flat to dry: Hang drying can stretch out your suit. Laying flat gives the spandex and nylon a chance to reshape.

    Rotate your suits: Throw on another Andie while your recently used suit dries completely and regains its original shape. 

    Pro tip: For super-suit longevity, pre-rinse your Andie in fresh water. Salt, chlorine, and other particles cling to dry suits, so jumping in some clean water before your day at the beach/pool/park can help maintain swimsuit fibers.

    Tell me more about the swimsuit materials and construction.

    Our fabric is a high-quality blend of 18% spandex and 82% nylon, designed to be chlorine-resistant, durable, non-pilling, quick-drying, and breathable. All of our suits are lined with a nylon-spandex blend for extra comfort and durability.

    Where are Andie swimsuits made?

    Our suits are manufactured at the world’s leading swimwear factories around the world. Some of our pieces are made at a factory in downtown LA, others are manufactured in China. We work with factories in Asia that have both decades of experience making the best swimwear in the world and are working towards environmental practices that will make them 100% green factories by 2020. Our product is made to luxury standards with high-end finishes and only the highest quality fabric. Our factories support ethical and fair labor practices. Our makers work in good conditions, in sun-drenched and spacious rooms and they have competitive wages, paid time off, and sick leave. We ensure the environmental initiatives and working conditions by having multiple surprise inspections by third party regulators each year.

    What quality control is done for items that are back?

    We inspect all suits for signs of wear or damage and we replace the hygienic liner between each customer. (At department stores, the same hygienic liner is often used through many try-ons.)

  • Shipping

    How long will it take to receive my swimsuit?

    If you place your Andie order before 10am EST (Mon - Fri) it should go out for delivery that day. It typically takes 3 - 5 business days to receive your Andie(s).

    Express Shipping takes 2 business days. A business day is considered Monday - Friday, 9am - 5pm EST. 

    Overnight Shipping will arrive next day if you order before noon Monday - Friday.

    I need to change the shipping address?

    We process orders quickly, but we’ll do our best to accommodate any change request. Please email us at help@shopbzr.com Orders that have already been sent out cannot be canceled or modified.

    Do you ship internationally?

    We ship anywhere in the US. If you are in Australia or New Zealand, you can visit us at andieswim.com.au

    Want an Andie but don’t live in the US, Australia or New Zealand? Let us know where you are and we’ll try to get there next!

    What is my tracking info?

    Send an email to help@shopbzr.com and we'll send your tracking info!

    What carrier do you use?

    For the free shipping option we use USPS. For expedited shipping we use both FedEx and USPS, depending on what’s fastest.

  • Returns & Exchanges

    How do return my swimsuit?

    Returns are free! Exchanges cannot be expedited in shipping. If you need further help with your return or exchange, email help@shopbzr.com.

    What is your return policy?

    All returned suits must be returned within 30 days of the delivery date in unused condition with original tags attached and hygienic liners intact. If you return your suit outside of the 30-day return window, we’re happy to apply a store credit to be used on a future purchase. The Last Splash collection is final sale—which means no returns, no exchanges.

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