and receive a monthly box of curated snacks, rewards, and more.
authentic snacks packed with care and delivered to your door.
the many flavors of Japan one snack, candy, and tea at a time!
Frequently Asked Questions
- Pandemic Updates
- Is it still safe to receive an international shipment?
Bokksu is closely monitoring the COVID-19/Coronavirus situation globally. We are also in close discussions with all of our artisans and vendors to ensure healthy and safety standards are absolutely adhered to. The FDA (Food and Drug Administration) in the United States has said there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Stay safe and will continue to update you -- our friends and subscribers -- as the situation changes.
- Can you still ship to my country?
As many of you are aware, the novel coronavirus (Covid-19) pandemic is affecting all of us, changing the way we live our lives, interact, and form communities. We have been so honored to have all of you in our community and helping us stay strong.
However, we too are feeling the effects of Covid-19. On April 1st, Japan Post, our primary postal carrier, announced that they are being forced to make changes in their shipping policies from April 2nd. This is because airline carriers are decreasing the number of international flights they make, which Japan Post relies on to ship packages internationally.
This will affect members of our community differently, so please read below carefully. If you have any questions, do not hesitate to email firstname.lastname@example.org so we can help.
Updated on July 1:
We can ship to the following countries:Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greenland Hong Kong, Hungary, Iceland, Indonesia, Italy, Japan, Jersey, Kazakhstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Mexico, Monaco, Montenegro, Myanmar, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saint Pierre and Miquelon, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, UK, USA, Vatican, Vietnam
Shipping temporarily suspended: Australia, Bahrain, Bangladesh, Bhutan, Brazil, Brunei, Costa Rica, Cyprus, Georgia, Gibraltar, Greece, India, Ireland, Israel, Kuwait, Kyrgyzstan, Laos, Maldives, Moldova, Mongolia, Nepal, Oman, Pakistan, Romania, Russia, Saudi Arabia, Turkmenistan, Uzbekistan.
- About Bokksu
- What is Bokksu?
Bokksu delivers original assortments of premium Japanese snacks and tea pairings on a monthly subscription basis.
By becoming a subscriber to Bokksu, you will receive a box of hand-selected snacks each month. Each month you will receive a variety of gourmet snacks and tea that vary from month to month; we carefully curate and handpick the selections to complement that month’s flavors and theme.
Bokksu is a phonetic spelling of the loan word in Japanese for box (ボックス). Though the romaji spelling is technically bokkusu, the middle ‘u’ is usually glossed over in pronunciation. As our name suggests, we've optimized your box experience to be delightful from receiving the box to unboxing its contents to enjoying the delicious snacks.
- I’m a new subscriber, what’s my first box?
If you are a new customer ordering from Bokksu for the very first time, the first box will be our "Seasons of Japan" box, handpicked to give you the best taste of premium Japanese snacks across all four seasons. After the first box, your journey through Japan continues with our fun cultural themes curated around regions, flavors, and more to immerse you in a new adventure every month!
From your second box on, active and returning subscribers will have access to monthly themed boxes as a benefit of being a loyal Bokksu member.
- What's inside the box?
Classic Bokksu includes an original assortment of 20-25 premium Japanese snacks and a tea pairing curated around a cultural theme. In addition to delicious snacks and tea, you will find a Culture Guide that explains how to best enjoy the items in your box and their craftsmanship stories.
Tasting Bokksu contains the same high quality thematic curation as Bokksu and a sampling of most or all products each month. This means that you are not guaranteed to get every product in Classic Bokksu, but you will get most of them. Each Tasting Bokksu includes 10-14 premium Japanese snacks and a tea pairing.
- How are you different from other Japanese snack subscriptions?
Good question! Other Japanese snack subscription services use mass-produced mainstream snacks that can be readily found in most Asian markets outside of Japan. Bokksu directly sources its artisanal snacks from local snack makers in Japan (some of whom have been around for over 200 years!). We curate only the best, high quality and gourmet snacks, never filler items. We are also the ONLY service that handselects a tea pairing for each box to complement that month's flavors.
- Can I purchase past boxes?
Thank you for being interested in one of our past boxes! Unfortunately due to limited inventory, we are currently unable to sell past boxes. However, if we have some Classic boxes left from the previous month, you can find a limited supply on our Bokksu Market!
Also, we plan to bring back popular fan favorite snacks in future boxes so if you subscribe to Bokksu now, you'll be sure not to miss any of our future delicious assortments :)
- Are the snacks vegetarian/gluten-free/halal?
As nutritional information for each snack is different, we cannot guarantee that all snacks in a given month’s box will be gluten-free or halal.
While we do not offer a Vegetarian Snack Bokksu as a subscription option, we do have a selection of vegetarian snacks and teas available for purchase in our Snack Market.
Bokksu is following the Merriam-Webster's definition of vegetarian which is the following: a diet not containing meat -consisting wholly of vegetables, fruits, grains, nuts, and sometimes eggs or dairy products.
Please check the provided nutritional information for each snack before purchasing. For information on the snacks contained in your box, if it’s your first box please refer to the Your First Box page. For existing Members, please see the Upcoming Box page in your account portal to decide if that month’s curation is right for you.
To see what ingredients we list, please see “What nutritional/allergen information to you provide?”.
- What nutritional/allergy information do you provide?
For every snack we translate the common allergens listed on the snack’s packaging.
These are the 8 common allergens we list as designated by the FDA: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans.
For your benefit, we also mark which snacks are vegetarian, and if the product uses alcohol as an ingredient.
You can find this information for each snack if it’s your first box on the Your First Box page. For existing Members, please see the Upcoming Box page in your account portal or the printed Culture Guide included in each Bokksu shipment.
- Can I customize my box for dietary restrictions and food allergies?
Due to limited inventory, we currently do not offer the option to customize boxes for certain dietary restrictions or food allergies. We also cannot guarantee the presence or lack of certain allergens in the snack items so please consume the snacks at your own risk with careful attention to any personal health concerns.
We recommend that you refer to the nutritional information we provide for each snack before purchasing. For information on the snacks contained in your box, if it's your first box, please see the "Your First Box" page. If you are an existing subscriber, please refer to the “Upcoming Box” page in your account portal to decide if that month’s curation is right for you.
To see what ingredients we list, please see What nutritional/allergen information to you provide?
- Help! I think my snacks are expired!
First of all - don't panic! Japan writes their snacks in the YEAR/MONTH/DATE format. We would never sell you expired snacks. If you're worried that your snack has expired, send us a clear photo of the snack along with expiration date to email@example.com so we can look into it.