FREE shipping on us! That’s BZR for you. *Details

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FAQs

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Have a brand specific question?

Select brand below.

  • General

    Who are you?

    We’re a community-minded marketplace that believes it should be easy and fun to peruse a bunch of beautiful things in one place. We curate established brands you know and love with emerging brands you’re eager to meet.

    How do I contact BZR?

    You can email us anytime at help@shopbzr.com.

    What are your customer service hours of operation?

    We’re available to help from Monday to Friday, 9AM5PM Eastern.

  • Shipping

    Where do you ship?

    Anywhere in the United States, though some products are limited to the contiguous 48 states.

    How much is shipping?

    Shipping is free for all one-time orders over $35. For one-time orders under $35 we provide a flat rate of $5 shipping. For subscription shipping policies, please see the individual brand FAQs.

    Can I return or exchange my purchase if I don’t like it?

    Almost always—please consult the brand FAQ for their specific policies.

    I received a damaged product. What should I do?

    Bummer! Please email us at help@shopbzr.com and we’ll sort it.

    My return has been incorrectly refunded. What should I do?

    Weird. Email us at help@shopbzr.com and we’ll figure out what happened.

  • Orders

    What forms of payment do you accept?

    All major credit and debit cards. We also accept PayPal and Apple Pay!

    How do I track my order?

    Log into your account at https://shopbzr.com/account/login.

    How can I cancel my order?

    If your order has already shipped, it may not be possible to cancel. But email us at help@shopbzr.com and we’ll help to the best of our ability.

    Will you charge sales tax on my order?

    Depending on the product and your address, you may be subject to sales tax.

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